At Loviton, we want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to ensure that you can shop with confidence, knowing that your satisfaction is our top priority. Below are the terms and conditions of our policy:

1. Eligibility for Returns: We accept returns on eligible items within 15 days of the purchase date. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging.

2. Return Process: To initiate a return, please contact our customer service team at support@loviton.shop. We will provide you with instructions on how to return the item. Please include your order number and the reason for the return in your email.

3. Return Shipping Fees: We offer free return shipping on all eligible items within the United States.  If the return is due to an error on our part, such as a defective item or incorrect order, we will cover the return shipping costs.

4. Refund Process: Once we receive your returned item and verify its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.

5. Partial Refunds: In some cases, a partial refund may be issued if the returned item is not in its original condition, is damaged, or is missing parts. The amount of the partial refund will be determined on a case-by-case basis.

6. Exchanges: At this time, we do not offer exchanges. If you would like to exchange an item for a different size or color, you will need to return the original item and place a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@loviton.shop. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Non-Returnable Items: Certain items are not eligible for return, including gift cards, downloadable products, and items that are marked as final sale or clearance.

9. Customer Satisfaction Guarantee: We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order for any reason, please contact us and we will do our best to resolve the issue to your satisfaction.

If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact us at support@loviton.shop. Your satisfaction is our priority.